How do I lodge a complaint about my P2P Go Card or account?
You can lodge a complaint by emailing complaints@p2p-go.com. Please include your full name, passport number, and a description of the issue so we can assist you efficiently.

How long does it take for a complaint to be resolved?
We aim to acknowledge complaints within 48 hours. Resolution times depend on the nature and complexity of the complaint.

What if I am not satisfied with the outcome of my complaint?
You may request that your complaint be escalated for further review. A final response will be provided once the review is complete.