What is the P2P Go Card and who can apply?
The P2P Go Card is a prepaid card that allows you to conveniently receive your South African VAT refunds without the need for costly and time-consuming international bank transfers. It is available to non-resident visitors who have submitted a valid VAT refund claim in South Africa.

How do I receive my VAT refund on the P2P Go Card, and how long does it take?
You will only be able to use your P2P Go Card once SARS has approved your VAT refund claim and your supporting documentation is in order. After approval, the refund will be paid directly onto your card. Processing times depend on SARS and may take several weeks.

Where can I use the P2P Go Card, and are there restrictions?
The P2P Go Card can be used worldwide at merchants, ATMs, and online platforms that accept Visa/Mastercard. Funds cannot be spent in South Africa — the card is designed exclusively for international use once you have left the country.

How long is the P2P Go Card valid?
The P2P Go Card is valid for 5 years from the date of issue. Expiry details are printed on the card.

How do I lodge a complaint about my P2P Go Card or account?
You can lodge a complaint by emailing complaints@p2p-go.com. Please include your full name, passport number, and a description of the issue so we can assist you efficiently.

How long does it take for a complaint to be resolved?
We aim to acknowledge complaints within 48 hours. Resolution times depend on the nature and complexity of the complaint.

What if I am not satisfied with the outcome of my complaint?
You may request that your complaint be escalated for further review. A final response will be provided once the review is complete.

What are the fees?
A transparent fee schedule is available on the Fees Page. Fees may include ATM withdrawal charges, usage fees, and monthly maintenance fees depending on location and usage.

Can I load extra funds onto the P2P Go Card myself?
No. The card is designed only for receiving VAT refunds. Self-funding is not supported.

Will I earn interest on the balance?
No. The P2P Go Card is not an interest-bearing product.

Can I transfer funds from my P2P Go Card to my overseas bank account?
No. At launch, the card supports spending and withdrawals only. Bank transfers may be introduced in the future.

Can I change my personal details after registration?
Yes. Contact details can be updated in the app. Passport numbers cannot be changed once linked.

What does “KYC blocked” mean?
Your proof of address is under review or needs to be resubmitted. Verification may take up to 48 hours, during which some features may be restricted.

What documents can I use as proof of address?
Utility bills, bank statements, municipal letters, or government-issued documents not older than 3 months.

What if SARS rejects my VAT claim?
If SARS rejects your claim, no funds will be loaded onto the card. Appeals must be handled directly with SARS.

I entered the wrong passport number when submitting my VAT claim. What should I do?
Contact Customer Support with proof of identity and your VAT claim reference number.

What identification do I need to receive the P2P Go Card?
A valid passport and approved VAT refund claim documentation are required.

Is the P2P Go Card safe and secure?
Yes. The card uses EMV chip technology, PIN protection, and transaction monitoring to help protect your funds.

What if I forget my P2P Go Card PIN code?
Reset your PIN immediately in the P2P Go app. For security reasons, it is recommended that you reset your PIN as soon as possible, even if you remember it later.

How do I contact customer support?
Support is available by email or through the helpline.

What should I do if I suspect fraud on my P2P Go Card?
Immediately block your card in the P2P Go app to stop further transactions, then contact Customer Support for assistance.

How do I log into the P2P Go app?
Open the app and enter your passport number. If login fails, select “Forgot Password” and follow the OTP process sent to your registered email address or mobile number.

How do I download the P2P Go app?
The app is available on the Google Play Store and Apple App Store. Search for “P2P Go.”

Can I add my virtual P2P Go Card to Apple Pay or Samsung Wallet?
Yes. Virtual P2P Go Cards can be added to Apple Pay and Samsung Wallet, subject to device compatibility and country-specific wallet support.

Can I check my P2P Go Card balance in the app?
Yes. Your balance and transaction history are available in the app.

How can I get my P2P Go Card statements?
Statements can be downloaded or emailed directly from the P2P Go app.

What should I do if I cannot log into the P2P Go app?
Ensure your passport number matches the one used for your VAT claim and that you have internet access. If problems persist, contact Customer Support.

Can I use the P2P Go Card for in-store or online purchases?
Physical cards can be used in-store, online, and at ATMs. Virtual cards can be used online and for contactless (tap-to-pay) in-store purchases, subject to merchant and country support.

Can I withdraw cash?
Physical cards can be used at ATMs worldwide. Virtual cards may be used at ATMs in certain countries, depending on local bank and ATM support for digital wallets and contactless withdrawals.

What happens if I lose my physical P2P Go Card?
Log into the P2P Go app and block the card immediately. A replacement physical card cannot be issued, but you can apply for a virtual card.

What happens if my P2P Go Card expires while I still have funds on it?
Log into the P2P Go app and request a virtual card to access remaining funds.

Can I have both a physical and a virtual P2P Go Card at the same time?
No. Only one active card can be linked to your account at any time.

What should I do if my transaction is declined?
Check your balance and transaction details in the app. Declines may occur due to merchant, country, or bank restrictions. If the issue persists, contact Customer Support.